Policies and Procedures

Delivery Times:

On special/custom ordered furniture, we will give an estimate of delivery from the manufacturer to complete your order. An average special order takes about 60 days due to fabric and/or supply shortages, inventory status and transportation to our facility. Our office staff will notify you as soon as possible in the event of a delay. We cannot, however, make price adjustments or cancel an order due to a delay in manufacturing or delivery. Manufacturer and delivery delays are out of our hands.

Special/Custom Order Cancelations:

Items not purchased from our showroom or warehouse inventory are defined as special/custom orders. Unfortunately, there are NO cancelations or returns on any special/custom orders. If circumstances beyond our customer’s control force the inability to stop a special/custom order, The Bob Timberlake Gallery will charge a non-negotiable restocking fee of up to 100% of the purchase price of the item(s).

Returns/ Exchanges:

Floor merchandise may be returned or exchanged upon manager inspection within 3 days of purchase. No damaged/soiled, animal or tobacco use merchandise can be returned. ALL returns will be subject to a 30% restocking fee. NO CASH REFUNDS - STORE CREDITS WILL BE ISSUED. Adjustable bed bases are NON-REFUNDABLE due to manufactures guidelines.

Clearance/ Closeout Merchandise:

Sales of clearance merchandise are FINAL. These sales are not returnable or refundable. Items are sold As Is, No Warranty.

Warehouse Storage:

Our warehouse space is very limited. Please be prepared to accept delivery of your special order or floor merchandise within 2 weeks after our customer has been contacted for pickup. If the item is not picked up during this window, a $25/day fee will be assessed, and will need settled prior to pick up.

Customer Pickups:

Orders may be picked up at the store or warehouse during business hours. We ask that you give a minimum of 24-hour notice prior to picking up your merchandise. You will be responsible for providing all necessary moving equipment including blankets, straps and tarps. You are responsible for safe transport and the condition of the merchandise once it leaves our property. A fee will apply to install recliner backs or power cords or assembling of furniture if store personnel has to perform necessary home service.

Delivery:

The Bob Timberlake Gallery works with third party White Glove Delivery partners for furniture deliveries. When your order is ready for delivery, the delivery company will call you at the number given during purchase. Please work directly with them to schedule and complete your delivery.  Ensure your home is prepped for delivery prior to the delivery team arriving.

Warranties:

Each manufacturer has their own warranty guidelines. Typically warranties cover one (1) year on labor and fabric/ leather against manufacturer defects. After one (1) year however, an in-home inspection/ repair fee may be charged depending on the manufacturer's warranty. Improper usage, abuse or pet damage WILL NOT be covered. ALL CLEARANCE AND CLOSEOUT items are sold AS IS, NO WARRANTY. Limited mattress warranty, depending on mattress model, covers normal body impressions/sagging from ¾ " to 1-1/2" depending on mattress manufacturer. Any stains or improper support of mattress will void warranty.

Please reach out to the Bob Timberlake Gallery with any questions, or if we can help in any way.

The Bob Timberlake Gallery: 1714 E Center Street Extension, Lexington, NC 27292

336-249-4428